Job Position: Customer Support Specialist

Please Note:  Candidates must be local to the San Diego office as this position will report to our SD office once Covid-19 restrictions have been lifted.  We provide a safe and healthy work environment.  Candidates will undergo a background check and drug testing.

As part of the Customer Success team, the CSS  will help SaaS customers through phone or chat to resolve sales or service related issues in a timely manner.

The ideal candidate must be exceedingly well-organized, have strong multitasking skills, enjoy the administrative challenges of supporting a SaaS start-up company, and have a strong service attitude. This role is uniquely suited for someone who thrives on variety, building strong relationships, and is energized by opportunities to learn and grow.  

Responsibilities:

  • Learn the GTR Platform in order to support customers.
  • Answering incoming calls/emails and handling to resolution or escalating as needed.
  • Documenting lead/customer interactions in Hubspot CRM
  • Create sales/service tickets for the team to follow up on
  • Assisting Customer Experience team with administrative tasks
  • Exercising good judgment to effectively manage multiple projects with shifting priorities
  • Attending and participating in designated calls and meetings
  • Maintain an orderly e-filing system
  • Perform other general administrative duties and projects as needed
  • Managing Support Chat and Ticketing workflow, including assigning tickets to the correct point of contact and managing customer needs directly. 

We are looking for:

Some College Preferred

2+ years Google Suite:  Sheets, Docs, GMail

1+ year Hubspot CRM highly desired

1+ year Saas highly desired

1+ year with Slack

Excellent English-spoken and written.

Hours: 8am-4:30 pm, M-F

Pay Rate: $17.00/hr 

Excellent opportunity for a student or entry level person to earn a Letter of Reference from the CEO of a SaaS company, or someone who wants to learn and grow with an exciting San Diego Tech Company.