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faq
Frequent Asked Questions

What is referral marketing? 

Referral marketing is basically a mean to spread the word about a product or service through existing customers, rather than traditional advertising. For that reason word-of-mouth, when others tell each other about a business, is considered a form of referral marketing.  Read More

What is referral software?

Referral software is a software as a service (SAAS) platform that provides companies with a referral platform to enable them to collect, track and manage referrals. It can include websites and downloadable applications. 

What is GetTheReferral?

GTR is a company focused on helping customers to amplify the power of word-of-mouth of their business. Our platform is a combination of two services:

1. A customer-facing referral app that allows customers to send, track, and get rewarded for their referrals. There is also a Web App which is a simplified version of the mobile app.

2. A back end dashboard with CRM functionalities that allows the company to track referrals and communicate with customers like never before, ultimately allowing to grow their business from referrals. Read More

  1. A customer-facing referral app that allows customers to send, track, and get rewarded for their referrals.
  2. A back end dashboard with CRM functionalities that allows the company to track referrals and communicate with customers like never before, ultimately allowing to grow their business from referrals.
  1. A customer-facing referral app that allows customers to send, track, and get rewarded for their referrals.
  2. A back end dashboard with CRM functionalities that allows the company to track referrals and communicate with customers like never before, ultimately allowing to grow their business from referrals.

Does GTR sell leads?

No, we don’t. We provide companies with a platform that allows them to generate more referrals by providing a tool to customers to send referrals anywhere, at any time! Read More

How does the platform help me get more referrals?

By providing a referral app to customers, it allows them to send referrals to companies no matter where they are. By directly connecting companies with the potential customer, getting referrals is no longer a waiting game. It essentially eliminates the middle-man and gives companies the power to sell that deal!

Can the referral platform integrate with my CRM?

Yes! We have a convenient open API that will integrate with any CRM.

How does the referral platform help companies to manage and track referrals?

Every referral that is submitted through the referral app will be sent directly into the company’s dashboard. The company users get notified every time a new Advocate signs up or sends a referral. The users can then move the referrals through different stages of the sales process keeping the users and Advocates up to date on the status of that referral.

What is an Advocate and what do they do?

An Advocate is anyone who is willing to send the company a referral. This is not limited to customers; it can be friends, neighbors, business associates, or even the potential customers who sales team meet and don’t move forward. Just because they don’t need the service at this time, doesn’t mean they wouldn’t be willing to get rewarded for sending referrals!

What are sales seats?

Each of the sales reps will have their own login into your dashboard and their names will appear in the referral app so that the Advocates can select the sales rep they worked with. Companies need a sales seat for each sales representative that would like to have these permission. Read More

How do I get customers (Advocates) submit referrals?

There are two ways to sign up customers for the referral program:

1. Downloading the referral app from the App Store (iOS) or Play Store (Android) on their smartphones OR,

2. Sign up through the referral Web App which is a simplified version of the mobile app.

After the customer sign up, he/she will include referrals details (name, email and phone) and click on submit.

When and how does a company pay their customers?

The nice thing is that companies get to choose when they pay their Advocates!

Our platform has 3 payment triggers: verified, sold, and bonus. This means that companies can pay Advocates when they send a qualified referral, when a sell is made to a referred contact, and companies can also set up a bonus opportunity if they’d like. Read More

If I pay my Advocates through the app, do I have to do a 1099 for taxes?

Because this is a digital transaction, it is classified as a 1099-K rather than a 1099-misc. That means companies do not need to 1099 anyone unless they've paid them over $20,000 AND 200 separate transactions in a given year. Read More

I am an advocate, how do I receive my rewards?

It's easy to receive rewards through the Advocator App! Advocates will receive a notification when they've been paid, then they will open the referral app and go to Advocator Wallet. From there, they can choose how to collect the rewards. They can choose between direct deposit, PayPal, digital gift cards, or a virtual debit card that can be used anywhere!

How much time will it take to manage this program?

That’s up to you, but typically our most successful customers are spending between 1-4 hours a week updating information for their Advocates. What also works very well is to nominate a Referral Champ within the company to take care of Advocates and Referrals updates and rewards in a daily or weekly basis.

The good thing is that companies always have the support of our customer service team: the Account Manager assigned to the company will be available for questions, trainings, solving issues and help manage the program.

My company already get referrals from customers, why do I need to set a program to do that?

The list goes on and on, but here are some of the most important reasons why.

1. Even if your company is currently getting referrals from customers, you’re still missing out on so many potential referral opportunities because customers don’t have any easy and convenient way to send them to you.

2. Sales reps often forget to ask for referrals, so customers may not be aware you even offer rewards for referrals.

3. Traditional referral programs are usually managed manually, which leaves a lot of room for error. By using our structured referral platform, it ensures that all Advocates will get credit for the referrals they submit and that no referrals will get lost. Read More

What makes GTR different than other referral programs?

Not only will our referral platform allow companies to do everything we just mentioned, but with our customer engagement tools, they can communicate with Advocates through email marketing, direct messaging, and customizable push notifications allowing them to stay top of mind with your customers.

Besides, Advocator is the only referral platform that offers a branded referral app for you company. You will also have a dedicated Account Manager who will work with your company to build and design your customized app, fully train your team, and provide ongoing support to ensure your success. Read More

I am a one-man business; how can I work with GTR?

Yes, definitely! As a one-man business, we know you are busy wearing many hats and putting all your efforts to make it work: from sales to customer services, adding marketing and office duties too, keep track of everything is difficult, and you probably don’t have too much time to think about how you can get new customers and expand your business: that’s why referrals are so important for your business! GTR is easy to implement and your dedicated Account Manager will help you anytime you need. Read More

How much does this cost? How will I get my return on investment?

Prices vary based on the number of users your company requires. Because our platform is so affordable for any size business, our customers typically see their return on investment for the year after 1 - 2 sold referrals. Read More

 

In case your question is not listed above, please contact us at sales@getthereferral.com

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